Last updated: 5 June 2026
Schools should be able to try Pathsala risk-free and leave on good terms if it isn't right for them. This policy explains exactly how that works.
14-Day Satisfaction Guarantee
If you upgrade from the free trial to a paid plan and decide within 14 days of the first payment that Pathsala isn't the right fit, email [email protected] and we'll refund the full payment. No questions about why. We'd appreciate the feedback but won't ask for it.
Annual Plan Refunds
Schools on annual plans who cancel after the 14-day window receive a pro-rated refund for the unused months, calculated from the next full month after cancellation. Example: a school that paid ₹35,988 for a year and cancels in month 4 receives ₹23,992 back (8 months × ₹2,999).
Monthly Plan Refunds
Monthly subscriptions are not pro-rated after the 14-day window. Cancellation takes effect at the end of the current billing period; the current month is not refunded but you keep access until the period ends.
What Is Non-Refundable
- One-time setup or data migration fees — quoted and approved separately
- Custom development already delivered (signed-off features built to the school's specification)
- SMS / WhatsApp / email credits already consumed
- Subscriptions past the 14-day window on monthly plans (see above)
- Refunds requested due to failure to pay — we do not refund payment that was attempted, failed, and then made by another method
Trial Conversion Refunds
If you accidentally upgraded from a trial to a paid plan and noticed within 7 days without using the paid features, we'll refund the upgrade in full. Tell us as soon as you spot it.
How to Request a Refund
- Email [email protected] from the address registered as the school admin.
- Include the school name, subdomain (e.g.
myschool.pathsala.org), and the invoice number or payment date. - We acknowledge within 1 business day and process approved refunds within 5–7 business days.
Refund Method
Refunds are returned via the same channel as the original payment — credit card refunds appear on the card statement in 5–10 days, UPI/net-banking refunds in 3–5 days. We cannot refund to a different account than the one that paid.
Disputes
If we decline a refund request you believe should be approved, you can escalate by emailing [email protected]. We respond within 7 days with a detailed explanation.